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Website Terms of Use and Privacy Policy
Counselling Carers is committed to protecting your personal information and being transparent about what we do with it, whether you work or volunteer for us, donate, use our services, want information or training, or you want to learn more about what we do.
Overview
Counselling Carers is committed to using your personal information in accordance with our responsibilities. We won’t do anything with your information you wouldn’t reasonably expect. We are required to provide you with the information in this Privacy Notice under applicable law which includes (but is not limited to):
This Website Terms of Use and Privacy Policy applies to the activities and personal information of individuals who interact with Counselling Carers. It does not apply to the personal information of those to whom Counselling Carers provides counselling or other services, or employees. If you use Counselling Carers’ services or are employed by Counselling Carers, please contact us and we will advise you of the applicable Privacy Policy for your situation.
Processing of your personal information is carried out by or on behalf of Counselling Carers which is a company incorporated in the United Kingdom with company number 13582782.
If you have any queries about our Website Terms of Use and Privacy Policy, please get in touch with us on info@counsellingcarers.org.uk
Website Terms
By accessing the website at http://www.counsellingcarers.org, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Counselling Carers’ website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
· modify or copy the materials;
· use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
· attempt to decompile or reverse engineer any software contained on Counselling Carers’ website;
· remove any copyright or other proprietary notations from the materials; or
· transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Counselling Carers at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Disclaimer
The materials on Counselling Carers' website are provided on an 'as is' basis. Counselling Carers makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Counselling Carers does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
Limitations
In no event shall Counselling Carers or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Counselling Carers' website, even if Counselling Carers or a Counselling Carers authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Accuracy of Materials
The materials appearing on Counselling Carers' website could include technical, typographical, or photographic errors. Counselling Carers does not warrant that any of the materials on its website are accurate, complete or current. Counselling Carers may make changes to the materials contained on its website at any time without notice. However Counselling Carers does not make any commitment to update the materials.
Content of External Links
Counselling Carers has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Counselling Carers of the site. Use of any such linked website is at the user's own risk.
How and when we collect information about you
When you directly give us information
We may collect and store information about you when you interact with us. For example, this could be when you:
When you indirectly give us information
When you interact with us on social media platforms such as Facebook, Twitter or LinkedIn we may also obtain some personal information about you. The information we receive will depend on the privacy preferences you have set on each platform and the privacy policies of each platform. To change your settings on these platforms, please refer to their privacy notices. You should be aware that Counselling Carers has no ownership over these websites who may process your data for their own purposes if you choose to use them.
We may obtain information about your visit to our site, for example the pages you visit and how you navigate the site, by using cookies.
When you give permission to other parties to share it with us
Your information might be shared with us by independent event organisers, for example through fundraising sites like Just Giving or Virgin Money Giving. These independent third parties will only do so when you have indicated that you wish to support Counselling Carers, and only with your consent.
You should check their Privacy Policy when you provide your information to understand fully how they will process your information. We may also obtain information about you from a family member or a friend who contacts us on your behalf or if a fundraiser passes on your details to us.
What information we might collect
When you engage with us by phone, mail, in person or online, we may collect information about you (referred to in this Privacy Notice as 'personal information'). This may include:
Please note that the above list of categories of personal information we may collect is not exhaustive. Any personal information collected will be processed in accordance with the approach outlined in this Privacy Policy.
Data protection law recognises that certain types of personal information are more sensitive. This is known as 'sensitive' or 'special category personal information data’ for the purposes of the GDPR and covers information revealing racial or ethnic origin, religion, philosophical beliefs and political opinions, trade union membership, genetics, biometrics (where it is used for ID purposes), information concerning health or data concerning a person's sexual orientation, or sex life.
Sensitive information will only be collected where necessary, for example, we may need to collect health information from you when you register for a challenge event or information from you in relation to a COVID-19 test result. Clear notices will be provided at the time we collect this information, stating what information is collected, and why.
In addition, we may process special categories of data, such as information about ethnic origin, sexual orientation or religion or belief. We may also collect information about whether or not applicants are disabled to make reasonable adjustments for those who have a disability. We process such information to carry out our obligations and exercise specific rights in relation to employment.
With your explicit consent, we may also collect sensitive personal information if you choose to tell us about your experiences relating to our services for use in a case study.
If you're 16 or under
If you're aged 16 or under, you must get your parent/guardian’s permission before you provide any personal information to us.
How and why we use your information
We will use your personal information for the following purposes:
Our profiling and analysis activities can be broken into five categories:
1. Data matching
We may combine the personal information you have given us with data obtained from external sources, such as the Office for National Statistics, and infer the likely social, demographic and financial characteristics, so we can tailor our communications and services to better meet your needs or the needs of others like you based on the insight we gain from the profile we build. We will not use the results of this data matching activity in a way that intrudes on your privacy or your previously expressed privacy preferences.
2. Segmenting
We may conduct analysis of supporters by group, post code or particular area where supporters may be based. This is to ensure that campaigns or mailings are sent to those who will be most interested or likely to respond. This type of activity is not aimed at identifying specific individuals to target, but rather many individuals who may fall within a certain segment of supporters.
3. Donor analysis
We may use your personal information in conjunction with other third party data we may receive to carry out research to determine whether you would be interested in hearing more about us and/or being involved with our work. We may use publicly available information from third party sources such as Google; Companies House; published biographies and publicly available LinkedIn profiles.
Occasionally we may also research any key networks that the individual is publicly known to be a member of, such as on the board of a not for profit or philanthropic body which may have relevance to our activities.
4. High value event planning
We may also use profiling to produce short biographies of people who are due to meet with our leadership or attend an event that we may be hosting.
This helps our people to understand more about those we engage with, and their interests or connection to us.
5. Ethical screening and minimising risk
As a registered community interest company, we are subject to a number of legal and regulatory obligations and standards, which we take seriously. The public naturally expect community interest companies to operate in an ethical manner and this is integral to developing high levels of trust and demonstrating our integrity.
This means that we may carry out appropriate due diligence of donors, check donations and implement robust financial controls to help protect Counselling Carers from abuse, fraud and/or money laundering.
We may carry out background checks and due diligence on potential donors or anyone planning on making a significant donation or gift before we can accept it.
We may also ethically screen supporters to minimise risk of creating an association with an individual or group that conflicts with our values and ethical standards.
Lawful Basis of Us Processing Your Data
The GDPR sets out six reasons why we may lawfully process your personal information. When we process your personal information, we will ensure that we comply with one of these six lawful basis. We have set these out below.
Where processing your data is within our legitimate interests
We are allowed to use your personal information where it is in our interests to do so, and those interests are not outweighed by any potential prejudice to you.
We don't think that any of the following activities prejudice individuals in any way. However, you do have the right to object to us at any time about processing your personal information on this basis.
We process on the basis of our legitimate interests for:
Where you give us your consent to process your personal information
We are allowed to use your data where you have specifically consented.
Where we have sought your consent, we will only process for the purposes we specified at the time you provided your data. However, in the future we may wish to process your data for a different purpose as long as the new purpose is one you might reasonably expect and we will notify you of it beforehand, seeking fresh consent if required.
You have the right to withdraw your consent to these activities. You can do so at any time by contacting info@counsellingcarers.org
We seek your consent for:
We do not think that any of the above activities prejudice you in any way. However, you do have the right to object to us processing your personal information in certain circumstances. If you would like to know more about these circumstances and how to object to our processing activities, please see the "Right to object" section below.
Where processing is necessary for us to carry out our legal obligations
As well as our obligations to you under our contract, we also have other legal obligations that we need to comply with and we are allowed to use your personal data when we need to in order to comply with those other legal obligations.
An example of a legal obligation that we need to comply with is our obligation to cooperate with tax authorities.
Where processing is necessary for the performance of a contract between you and us
We may have a contract or other agreement in place with you, for example as a therapist, or as a supplier. In order for us to complete our obligations under this contract, we are permitted to process your personal information in furtherance of this contract. If we are discussing matters with a view to enter into an agreement, then the GDPR permits us to process your personal information in this instance also.
Who do we share your information with?
We will only use your information for the purposes for which it was obtained. We will not, under any circumstances, sell or share your personal information with any third party for their own purposes, and you will not receive marketing from any other companies, charities or other organisations as a result of giving your details to us.
We will only share your data for the following purposes:
o Staff within Counselling Carers;
Payment Processors:
To process your payments (including donations) to Counselling Carers, we need to pass some of your personal information to external suppliers e.g. ApplePay or PayPal. These companies have their own Privacy Policies outside the scope of Counselling Carers.
Links
The Counselling Carers websites may include links to other sites, not owned or managed by us. We cannot be held responsible for the privacy of your personal information collected by these websites not managed by us.
How we protect your information
We limit access to information on a need-to-know basis and take appropriate measures to ensure that our people are aware that such information is only used in accordance with this Privacy Notice.
If you use your credit or debit card to donate to us or make a booking online, we pass your card details securely to our payment processing partners.
We do this in accordance with industry standards and do not store the details on our website.
However, please be aware that there are always inherent risks in sending information by public networks or using public computers and we cannot 100% guarantee the security of data (including personal information) disclosed or transmitted over public networks.
If you suspect any misuse or loss of or unauthorised access to your personal information please let us know immediately on info@counsellingcarers.org
How long will we keep your information?
We will keep your personal information in respect of financial transactions for as long as the law requires us to for tax or accounting purposes (which may be up to seven years after a particular transaction).
If you request that we stop processing your personal information for the purpose of marketing we may in some instances need to add your details to a suppression file to enable us to comply with your request not to be contacted.
In the case of people applying for jobs or volunteer roles at Counselling Carers, all information collected on applicants will be permanently deleted after 12 months from the last applications submitted to the portal.
In the case of people undergoing volunteer placements at Counselling Carers, all information will be permanently deleted after 6 years from the end date of their last placement. Please note that in certain circumstances, we may hold this data for a longer period if for example we believe in good faith that the law or relevant regulators require us to preserve your data.
In respect of other personal information, we will retain it for no longer than necessary for the purposes for which it was collected, taking into account guidance issued by the Information Commissioner’s Office.
International transfers of information
We may, on occasion decide to use the services of a supplier outside the UK, which means that your personal information is transferred, processed and stored outside the UK. You should be aware that, in some countries legal protection for personal information in countries outside the UK may not be equivalent to the level of protection provided in the UK. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.
Tracking Pixels
We use a third party email provider to deliver our emails. We gather statistics around email opening and clicks using industry-standard technology to help us improve our emails so that we can give you the best customer experience.
We rely on your consent to process the personal data you provide to us for marketing purposes. You have the right to withdraw your consent, or object to the processing of your personal data for this purpose at any time. If you object to this processing, please contact info@counsellingcarers.org
Your rights to your personal information
Data protection legislation gives you the right to request access to personal information about you which is processed by Counselling Carers and to have any inaccuracies corrected.
You also have the right to ask us to erase your personal information, ask us to restrict our processing of your personal information or to object to our processing of your personal information.
If you wish to exercise these rights, please contact info@counsellingcarers.org
How can you access, amend or take back the personal information that you have given us?
One of the GDPR's main objectives is to protect the rights of individuals with regards to data privacy. Where we hold your personal information, you have various rights in relation to it, which are set out below.
To get in touch about these rights, please contact us at info@counsellingcarers.org. We aim to deal with your request without undue delay, and in any event within one month (subject to any extensions to which we are lawfully entitled). Please note that we may keep a record of your communications to help us resolve any issues which may be raised.
The GDPR gives you the following rights in relation to your personal information:
Right to object: this right enables you to object to us processing personal information you give us where we do so for one of the following reasons:
The "legitimate interests" category above is the one most likely to apply, and if your objection relates to us processing your personal information because we deem it necessary for our legitimate interests, we must act on your objection by ceasing the activity in question unless we can show that we have compelling legitimate grounds for processing which overrides your interests; or we are processing your data for the establishment, exercise or defence of a legal claim.
Right to withdraw consent: Where we have obtained your consent to process your personal information for certain activities, you may withdraw all or part of your consent at any time and we will cease to carry out that particular activity unless we consider that there is an alternative lawful basis to justify our continued processing of your data for this purpose, in which case we will inform you of this condition.
Data Subject Access Requests (DSAR): You may ask us to confirm what personal information of yours we hold about you at any time, and request us to modify, update or delete such information. We may ask you for more information about your request. If we provide you with access to the information we hold about you, we will not charge you for this unless your request is "manifestly unfounded or excessive". If you request further copies of this information from us, we may charge you a reasonable administrative cost. Where we are legally permitted to do so, we may refuse your request. If we refuse your request we will always tell you the reasons for doing so.
Right to erasure: You have the right to request that we "erase" your personal information in certain circumstances. Normally, the information must meet one of the following criteria:
We would only be entitled to refuse to comply with your request for one of the following reasons:
When complying with a valid request for the erasure of data we will take all reasonably practicable steps to delete the relevant data.
Right to restrict processing: You have the right to request that we restrict our processing of your personal information in certain circumstances. This means that we can only continue to store your data and will not be able to carry out any further processing activities with it until either: (i) one of the circumstances listed below is resolved; (ii) you consent; or (iii) further processing is necessary for either the establishment, exercise or defence of legal claims, the protection of the rights of another individual, or reasons of important public interest.
The circumstances in which you are entitled to request that we restrict the processing of your personal information are:
If we have shared your personal information with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your personal information.
Right to rectification: You also have the right to request that we rectify any inaccurate or incomplete personal information that we hold about you, including by means of providing a supplementary statement. If we have shared this personal information with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. You may also request details of the third parties that we have disclosed the inaccurate or incomplete personal information to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.
Right of data portability: If you wish, you have the right to transfer your personal information between data controllers. In effect, this means that you are able to transfer the details we hold on you to a third party. This right of data portability applies to: (i) personal information that we process automatically (i.e. without any human intervention); (ii) personal information provided by you; and (iii) personal information that we process based on your consent or in order to fulfil a contract.
Right to lodge a complaint with the Information Commissioner's Office: You also have the right to lodge a complaint with the Information Commissioner's Office in the UK. You can contact them in the following ways:
If you would like to exercise any of these rights, or withdraw your consent to the processing of your personal information (where consent is our legal basis for processing your personal information), please contact us at info@counsellingcarers.org. Please note that we may keep a record of your communications to help us resolve any issues which you raise.
How to make a complaint or raise a concern
If you would like more information, or have any questions about this privacy notice, to make a formal complaint about our approach to data protection or raise privacy concerns please contact info@counsellingcarers.org
Modifications
Counselling Carers may revise this Website Terms of Use and Privacy Policy at any time without notice. By using this website you are agreeing to be bound by the most current version of this policy.
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